What languages do you speak?

English and Chinese (Mandarin). I also understand a bit of Cantonese, so if you're in a hospital where the staff speaks Cantonese, I can help with that too.

What if I need to cancel?

No problem. Escort packages: cancel 48+ hours before — full refund of balance; 24-48 hours — 50% refund; under 24 hours — no refund. Deposits are non-refundable. Remote second opinions: full refund before work starts; no refund after.

What if there's a medical emergency during the escort?

Here's exactly what happens: (1) I call 120 immediately — I stay with you until the ambulance arrives. (2) I help communicate your condition to the medical team in Chinese. (3) I contact your emergency contact (if you've provided one). (4) I stay at the hospital to help with translation until you're stable. Important: I'm not a medical professional — I follow the advice of qualified medical personnel. My role is communication and coordination, not medical decisions.

Can you come to Hong Kong too?

My service covers Shenzhen. For Hong Kong, I can recommend colleagues who work there.

Do you work with children?

Yes. Let me know in advance so I can prepare.

What if I don't know which hospital to go to?

Tell me your symptoms and I'll recommend one based on what I know about Shenzhen hospitals. Or check the Which Hospital guide on this site.

What if my hospital booking fails?

Hospital bookings usually fail for 3 reasons: Slot unavailable — the target date is full. Fix: try a different day or another specialist in the same department. Incomplete materials — the hospital requires previous records or insurance confirmation. Fix: I'll help you gather the missing documents and resubmit. Insurance not confirmed — the hospital can't verify direct billing eligibility. Fix: contact your insurer for pre-authorization first, or pay upfront and claim later. Tip: If you're stuck with a self-booking, send me a screenshot or email from the hospital and I'll diagnose the issue and help you rebook.

How to Book Arthur's Service

Created June 18, 2026Last updated August 23, 2026

How It Works

Booking is straightforward. Here's what happens:

You reach out

Send me a message on WhatsApp or through the contact page. Tell me what you need — which hospital, what kind of appointment, when you're coming.

I confirm the details

I'll get back to you within a few hours. We'll figure out which package fits, confirm the date and time, and I'll answer any questions you have.

We meet at the hospital

I'll be there before you arrive. We meet at the hospital entrance, and I'll guide you through the whole process.

What I Do

Think of me as a bilingual friend who knows their way around Shenzhen hospitals:

Translate — I speak English and Chinese fluently. I'll translate everything the doctor says, and help you explain your symptoms.
Navigate — Hospitals in China can be confusing. I know where to go, which floor, which window.
Queue & paperwork — I'll handle the registration, queue numbers, and all the forms.
Record doctor's orders — I'll write down everything the doctor says so you don't have to memorize it.

What I Don't Do

Being clear about boundaries is important:

Medical advice — I'm not a doctor. I won't diagnose you or suggest treatments.
Pay for you — You pay the hospital directly. I don't handle your money.
Arrange accommodation — I can recommend areas to stay, but I don't book hotels for you.

What to Prepare Before Contacting Me

You don't need to have everything ready, but the more info you give me, the better I can help:

Must Prepare

Condition description — Where does it hurt? How long? Any tests done?
Medical records — If you have previous test reports or medical records, take photos and send to me
Insurance info — Do you have commercial insurance? If so, the insurer name and policy number

Nice to Have

Visit dates — Roughly when are you coming to Shenzhen? How many days can you stay?
Hospital preference — Any hospital in mind? Or want me to recommend?
Budget range — Approximate budget range (helps me recommend the right plan)

Don't Worry

Not sure which hospital? → I'll help you pick one
Not sure what tests you need? → I'll help you figure it out
Don't speak Chinese? → I'll be with you the whole time, bilingual

What Should I Ask on My First Booking?

Many people don't know what to ask when they first contact a medical escort. Here are some reference questions:

Is Shenzhen a good option for my condition?
How much will it roughly cost?
What medical records should I prepare?
How many days will the whole process take?
Can you help arrange accommodation?

You can send these questions directly to me and I'll answer them one by one.

Pre-Booking Checklist

Before you contact me, run through this checklist to make sure you're ready. It'll save time and help me serve you better:

Insurance Confirmation

Check your policy — Does your insurance cover overseas medical treatment? Some do, some don't.
Get pre-authorization — If your insurer requires pre-approval, contact them before your appointment.
Prepare documents — Have your insurance card and policy number ready to send to me.

Medical Records Organization

Sort by date — Arrange your medical records from newest to oldest, so I can quickly understand your history.
Highlight key info — Mark important test results, diagnoses, and doctor's notes with a highlighter.
Translate if needed — If your records are not in Chinese or English, prepare a summary in one of these languages.

Questions List

Prepare your questions — Write down what you want to ask the doctor, so you don't forget during the consultation.
Prioritize — Put your most important questions first, in case time runs short.
Include specifics — Instead of 'How am I?', ask 'Do I need this test?' or 'What are my treatment options?'

Appointment Time Selection

Avoid Monday mornings — Hospitals are busiest then. Mid-week or afternoon slots are usually smoother.
Allow buffer time — If you need multiple appointments, leave at least 1-2 days between them.
Consider your energy — If you're traveling from Hong Kong, morning appointments mean an early start. Afternoon might be better.

3 Questions to Ask Before You Book

Before finalizing your booking, make sure you're clear on these three things. They can save you headaches later:

What's included in the package? — Make sure you understand exactly what services are covered, and what's extra.
What's the cancellation policy? — Life happens. Know how much notice you need to avoid charges.
What if I need follow-up care? — Ask about the process for follow-up appointments or additional services.

These might seem obvious, but many people skip them and regret it later. Take a minute to clarify now — it's worth it.

Many people assume booking is simple, only to realize at the hospital that they forgot to confirm insurance, didn't bring the right documents, or didn't understand the cancellation policy. Take a minute to clarify — it saves a lot of hassle.

Frequently Asked Questions

Heads up:

I'm a medical escort, not a doctor. I provide translation, navigation, and accompaniment services. For medical advice, always consult a qualified healthcare professional.