Quick Answer
The hospital's multilingual volunteers are good at what they do: translating during your appointment, helping you navigate the hospital, and making sure you don't get lost in the system. But their job starts when you walk in and ends when you walk out.
Hospital service: from the moment you walk in, to the moment you walk out.
My service: from your first consultation, to any question you have after leaving Shenzhen.
What the Hospital's Team Can Do
Here's what I found after researching Shenzhen's 4 pilot international hospitals (Shenzhen People's Hospital, Peking University Shenzhen Hospital, HKU-Shenzhen Hospital, Southern Medical University Shenzhen Hospital):
Sources: Shenzhen People's Hospital · SYSU Seventh Affiliated Hospital · HKU-Shenzhen Hospital · Shenzhen Health Commission
What They're Good At
- Basic bilingual services — most included in your consultation fee, no extra charge
- In-hospital navigation — they know every floor, every counter, every window
- Medical terminology — many volunteers have medical backgrounds
- Process assistance — registration, payment, prescriptions, basic translation
Their Coverage
| Scenario | Hospital Service |
|---|---|
| In-hospital registration, consultation, tests, pharmacy | Fully covered |
| Airport/hotel pickup, hospital transfers | Not provided |
| Medical record translation (standardized) | Basic verbal only, no written translation |
| Cross-hospital coordination | Not supported |
| Insurance claim documentation | No document service |
| Follow-up after you leave | Service ends at discharge |
Best For
- Long-term Shenzhen residents familiar with local transport and payment
- Single, straightforward appointments with no cross-border paperwork
- Budget-conscious patients who only need basic in-hospital translation
What My Service Covers
I'm not replacing the hospital service — I'm extending it. My job is to fill the gaps that hospital volunteers can't reach.
Before Your Visit: Cross-Border Planning (Hospital Has No Related Services)
Hospital Selection
Match you with the right Shenzhen pilot hospital based on your condition, budget, and insurance
Appointment Booking
Call in Chinese to book specialist slots, confirm bilingual service availability
Record Translation
Standardized Chinese-English translation of overseas medical records for the doctor
Trip Planning
Airport/hotel transfers, hospital route, required documents checklist
Pre-visit Briefing
Explain procedures, what to bring, questions to ask the doctor
During Your Visit: Hospital Coordination + Full Accompaniment
Full Transport
Hotel/hospital transfers, solve no-WeChat-Pay and navigation issues
Deep Bilingual Communication
Medical terminology + cultural context, avoid translation misunderstandings
Route Optimization
Plan test order to minimize waiting and backtracking
Written Medical Notes
Record diagnosis, medication, follow-up in your language
Coordinate with Hospital Team
Work with hospital volunteers to ensure nothing falls through the cracks
Payment Assistance
Help with hospitals that don't accept foreign cards or have no WeChat Pay
After Your Visit: Cross-Border Documents + Long-term Follow-up
Report Translation
Full Chinese-English translation formatted for overseas insurers
Insurance Documentation
Bundled invoices, diagnosis certificates, medical records for claims
Cross-border Follow-up
Book return visits, coordinate with your home country doctor
Digital Medical Archive
All documents stored in cloud, accessible anytime
Post-departure Support
Medication questions, follow-up adjustments, local medical inquiries
Real Scenarios
Scenario A: Hospital Service Works Great
Patient: David, American expat working in Shenzhen
Need: Annual checkup at HKU-Shenzhen Hospital
Complexity: Low
David arrives at the hospital, checks in at the international desk, and is paired with a bilingual volunteer. The volunteer helps him navigate registration, accompanies him to each department, and translates during consultations. The whole process takes 3 hours.
Result: No cross-border paperwork needed. Hospital service was perfect.
Scenario B: Where My Service Adds Value
Patient: Sarah, British tourist visiting Shenzhen
Need: Knee pain evaluation, possible MRI
Complexity: Medium
Sarah arrives at Shenzhen airport. She doesn't speak Chinese, doesn't have WeChat Pay, doesn't know which hospital to go to, and needs to claim travel insurance back home.
What I did extra in Sarah's case?
| Hospital Service | My Service |
|---|---|
| Only covers in-hospital (3 hours) | Covers airport → hotel → hospital → follow-up → departure (2 days) |
Core difference: Hospital only solves communication; I solve transport, payment, translation, insurance, cross-border follow-up — everything, stress-free.
Note: All cases are anonymized. Your medical information is only processed with your authorization.
Pricing
| Service | Price | Best For |
|---|---|---|
| Second Opinion (Remote) | ¥500 | Already have test results, just need translation + interpretation |
| Half-day Escort (4 hours) | ¥680 | Single simple appointment, in-hospital accompaniment |
| Full-day Escort (8 hours) | ¥1,080 | Complex appointments, multiple tests |
| Full Service Package | ¥1,480 | Best for overseas visitors: planning + transport + escort + documents |
Note: Prices are service fees only. Hospital consultation fees, test fees, medication, and transport costs are paid separately. I do not handle or collect your medical payments.
Not sure which package fits? Just message me on WhatsApp — I'll give you an honest recommendation based on your situation.
For full pricing details, including what's included in each package and cancellation policy, see Services & Pricing.
When to Choose Each Option
Hospital Service Is Enough
Free, in-hospital only — great for simple visits
You'll Want a Personal Escort
Paid, end-to-end — for complex cross-border needs
Summary
The 4 pilot hospitals' bilingual services are great for in-hospital care, but their scope has natural limits — they can only handle single visits inside the hospital.
My role is cross-border medical coordination, covering the gaps they can't reach: transport, document translation, insurance claims, cross-hospital coordination, and post-departure follow-up.
Quick Decision Guide
- If you just need someone to help you register and walk you to the clinic → Hospital volunteer is enough.
- If you need someone to handle consultation → booking → transport → translation → insurance → follow-up → everything → That's what I do.